Pathetic Service from Vodacom - ONCE AGAIN

I don't understand how it is possible for a company as large as Vodacom to continually mess up!

Bear in mind that I have been trying to get this resolved from May already...

Below and extract from an email I received from them and the 14th August 2020: *As per our telephonic conversation on 071******, pertaining to your Vodacom account. First and foremost, I would like to take this opportunity to express our sincere apologies for any inconvenience that you may have experienced. This is certainly not in line with Vodacom's aim in achieving service excellence. Vodacom values you and always aims to provide you with the best quality network, products and services. Kindly note that we have successfully submitted a cancellation request of all your Vodacom contracts for August 31, 2020 with reference numbers: ********* and have also cancelled out all the charges on your August invoice so that there will not be any debit order from your account. Lastly, we have submitted another request of all calls made from your mobile number 071****** to Vodacom Retentions Center in May and June 2020 to be made available for listening and sent to the Vodaocm Store in the Centurion Mall & it will be made available within 7 working days. Hope the above suffice to satisfy your query."

NO, this does not suffice if you can't even do what you are supposed to do. Vodacom can't achieve service excellence if they continue messing up!