Pathetic Service From Vodacom once again 3x in a row except for Awesome Karin!!!

<p>Good day. I have still been receiving pathetic services and unable to get hold of anyone at Vodacom to assist or no cal backs. Vodacom emailed me and said they logged a call on my behalf yet no one contacted me for almost 2 weeks. I finally got hold of Customer care yesterday and they transferred me to collections. 3 payments was made this month yet the line was still suspende. The person at collections could see the payment made yesterday and stated my line would be open in 2-5 hrs. The line was still suspended unil today. I called customer care again this morning and a great lady by the name of Karin from CT asssited me like no other. she even called me back after an hr or so and my line was open again.</p> <p> contacted Vodacom now and they tell me my account still shows arrears. When will this finally be sorted as I need to cancel my line? Please note that the payment was late due to Vodacom that took more than 2 months to refund my money and yet I still cannot get a great service. Can someone please contact me to notify me what I still owe so that I can have this contract cancelled asap as Cancellations states it shows in arrears as well.</p> <p>And a Big Thank you to Karin from CT that was totally helpful and said she would follow up and let me know.</p>