PATHETIC SERVICE FROM VODACOM ONCE AGAIN!!

Vodacom once again take the top prize for MOST PATHETIC service provider!! We have all been hit hard by Covid-19, and I have been making steady payments on my account every month (admittedly, not the full outstanding amount, but regular payments non the less). My “wake-up” call this morning was an SMS saying, WITOUT ANY PRIOR WARNING, that my phone and all other devices have been blocked. I phoned the collections dept, only to have to hold on for THIRTY MINUTES to get to speak to someone in the right dept, then got told they did phone me to discuss the matter, but they have no way of knowing what number they phoned to have the so-called conversation with me. I have definitely not received any such call, so again, no 1 prize for PATHETIC service goes to Vodacom!! I eventually got to speak to someone who told me to make the minimum payment of full outstanding amount for my line to be opened. So I asked her (Monica) if a lower payment arrangement could be made in order for my phone to be unblocked and allow me to make a plan to get the rest of the money. Nope. The minimum is the minimum. After much questioning, Monica agrees on half the original amount as a minimum. Why did she not agree to this in the first place????

But Vodacom obviously does not live in the same age as the rest of us!!! Without internet, I cannot do an eft. All my monies are kept in a sub acc (for security reasons), and without internet, I cannot transfer money to my main account for a debit order. I don’t have a car, and without internet, I cannot arrange for Über to take me to a shop to pay, and without a phone line I cannot phone anyone to assist. So Vodacom, in their ******** bliss, is really making it impossible to make any kind of arrangement!!! Furthermore, I asked for a supervisor to call me for a payment arrangement to be accepted, to be told by Monica that it’s not part of their service for THEM to call ME, I must call THEM back if I want any answers. Wow, Vodacom, just WOWWW.

Amazing when you want someone to upgrade, or join, the service is so friendly it’s like syrup pouring through the phone line, but if you need assistance, it’s HOSTILITY from the get go!!!! When I app**** for fibre, it was 3 days to install and get me up and running, when I requested relocation of my fibre, it’s 30 days for the request to be actioned!!!!! And yes, I still have to pay for the non-existent fibre!!! Last but by no means the least, last week I had a call from Vodacom’s sales division trying to CON me into committing to a new contract by telling me they are offering me new low fees, so when I said great, please implement these new low fees, I was told to please confirm all my details so that they could load it on my contract. That’s when the penny dropped the upgrade/downgrade was in fact a RENEWAL of ANOTHER 24 MONTHS WITH SA’s MOST MONUMENTALLY PATHETIC (non) SERVICE PROVIDER!!

Today’s disregard for their customers just proved that I luckily dodged that bullet.

Vodacom, you continue to disappoint. Not that I’m surprised, but it seems to get worse every day.