VI
Vinesh I
1 reviews | Active since Mar 2009
15 Oct 2024, 14:06
Pathetic service from Vodacom once again
Vodacom has closed my complaint without even contacting me. Absolutely pathetic service.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Oct 2024, 07:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Oct 2024, 07:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
VI
Vinesh I's updateReviewer Update
18 Oct 2024, 08:56I have still not been contacted by Vodacom.
I call cancellations department on Tuesda spoke to Philani and Makande (manager) at 14h39 to 15h09.
Makande promised to resolve this and get back to me by Thursday. Today is Friday, no contact.
This is absolutely pathetic. Why is Vodacom ignoring this complaint?
All I need is my recurring data bundle at 85% discount allocated to me as promised in my upgrade in August.
I was billed for this data for October but did not receive it.
Just resovle this ASAP.
Thank you
I call cancellations department on Tuesda spoke to Philani and Makande (manager) at 14h39 to 15h09.
Makande promised to resolve this and get back to me by Thursday. Today is Friday, no contact.
This is absolutely pathetic. Why is Vodacom ignoring this complaint?
All I need is my recurring data bundle at 85% discount allocated to me as promised in my upgrade in August.
I was billed for this data for October but did not receive it.
Just resovle this ASAP.
Thank you
VI
Vinesh I's update18 Oct 2024, 08:56
Reviewer Update
I have still not been contacted by Vodacom.
I call cancellations department on Tuesda spoke to Philani and Makande (manager) at 14h39 to 15h09.
Makande promised to resolve this and get back to me by Thursday. Today is Friday, no contact.
This is absolutely pathetic. Why is Vodacom ignoring this complaint?
All I need is my recurring data bundle at 85% discount allocated to me as promised in my upgrade in August.
I was billed for this data for October but did not receive it.
Just resovle this ASAP.
Thank you
I call cancellations department on Tuesda spoke to Philani and Makande (manager) at 14h39 to 15h09.
Makande promised to resolve this and get back to me by Thursday. Today is Friday, no contact.
This is absolutely pathetic. Why is Vodacom ignoring this complaint?
All I need is my recurring data bundle at 85% discount allocated to me as promised in my upgrade in August.
I was billed for this data for October but did not receive it.
Just resovle this ASAP.
Thank you