1 reviews | Active since Jul 2023
Pathetic service from VODACOM LTE Uncapped!
So Vodacom you give the professional response on hello Peter to make you look like the good guy. But your efforts to help have been from bad to pathetic, so they offer you a product 10mbps LTE uncapped. It goes really well but suddenly when the middle of the month hits your internet is so bad you can’t even get through an episode on Netflix in peace it’s buffering. I call Vodacom to be informed people were taking advantage of the uncapped LTE so they decided to CAP it at 650G. NOT MY PROBLEM! I didn’t sign up for a capped package!!!! The best solution is to offer me technical support. Are you joking. It’s just a technical issue it’s the fact that you guys feel it’s ohkay to change packages as you please. Doesn’t matter how it affects the client! If you do not resolve this I will be on every social media platform and I will be at each store telling people how terrible you guys are when you have messed up! I will not pay R11000 as a cancellation for a service you guys are failing to provide successfully!
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
