PATHETIC SERVICE FROM VODACOM LEGAL & CUSTOMER CAR

I want to pay off an old account & get my number back but it seems as if its become IMPOSSIBLE to deal with any of the Vodacom Legal Departments I get through to cause ALL the agents can say is that they will get me through to Legal when they are Legal or be given a number I get cut off from but I still manage to automatically go through to their survey to score the call & whether I got the help I wanted. Who the hell in Vodacom can mail me my balance so I can damn pay this company off so they can remove my name from the credit bureau as well as give me my number back so I can port it to a useful & helpful service provider. Is is pathetic as to what an extent I have to go to to get a balance so I can pay THEM. I have been communicating via email to customer care who as well just give me a number I cant get any help on, the person who referred me to *** via email is Samantha Reyneveld. I do NOT WANT TO DEAL with any *********** agents over the phone thus the email only to get a phone number which was of no help to me.