Pathetic service from vodacom insurance - what is going on?

Good day,

I have submitted an insurance claim for a ****** cellphone on the 5th of February already, however it wasnt processed until the 11th, due to finrite not having me on their system. Your service agent Mosa Makhabotloame (not sure of the spelling but I know her team leader is Primrose) was very helpful in regards to having my claim processed - she deserves a gold star, however after eventually getting confirmation that my details and my claim was submitted (for some reason they found my details on a different system), i enquired on wednesday 13th February as to when my claim will be approved and I was informed that they are still waiting for authorisation and it usually takes 48hrs, however it's been 5days already and still no response on my claim and now your call centre doesnt answer my calls either.

I have been trying to get hold of your call centre on ********** but nobody seems to answer the line, until the line eventually disconnects.

Please can someone get back to me on the status of my claim as soon as possible. or at least explain to me why I cant get through to your call centre. The "no response" from finrite is unacceptable and very unprofessional. I see that numerous people have complained on facebook already.

I have emailed ********** ********** ********** ********** ********** ********** ********** ********** and still no response.