pathetic service from vodacom for a red customer.

I Would like to register a formal complaint to the handling of my account. I have a red package on number *** and have 3 contract with Vodacom. Upgrade was done on 02/12/2020 Phone was received on the 7/12/2020 I have called into the red line, and the upgrades line on the following dates 10/12/2020 12/12/2020 15/12/2020 17/12/2020 18/12/2020 My complaint has still not been resolved. Every time I call, I am promised a manager will deal with the issue and I will be contacted, no such thing has happened. I have delt with various managers and consultants and no on is assisting me. Karabo – Gomots, two on the managers

I upgrades my contract and received a new Samsung galaxy note ultra 5G phone, on a red package. The phone I received was faulty, the batter was completely dead by 13H00 in the afternoon, not lasting a single day. I stated was as not happy with the product and wanted it returned. I called in to the red line on the 10/12/2020, I was transferred to the upgrades department. The consultant stated that the phone would be collected

They refused to provide me with a reference number. Refused to provide me with the managers details, I asked for a manager to call me and this has not been done. I have called in 5 times. They cannot confirm this has been done. They cannot provide me with reference numbers They refuse to provide me with a manager to deal this issue.

The phone is still not collected, I am calling in time and time again today 3 times, and no one is willing to assist me. The consultants refuse to provide me with manager names and surnames , or email addresses. Refuse to assist, refuse to provide me with any sort of service

I am at me ends with and refuse to be treated the way I have. I want those responsible to be brought to book over the way I have been handled.