Pathetic service from Vodacom Fibre/Vumatel

Good Day,

I have a fibre line with Vodacom and since the 10th of April 2020 I have had no service whatsoever. My wife works from home and my kids do online classes in the week and due to this problem they have not been able to do anything, I have had to make alternative arrangements to cope with our data needs.

I logged a call on the 10th with Vodacom fibre Dept *** for ***-439964. After receiving this reference I probably called them on average after that every second day since the 10th of April with every second call being a silent call where the agent keeps you on mute until you drop and call back (Tactic used by Agents to avoid taking calls). The Agents I actually got to speak with were no help either, they keep saying a ticket was logged with Vumatel ***/ ISP454755 and i will need to wait until someone from Vumatel contact me. Vumatel has not contacted me at all.

I have since cancelled with Vodacom to go with another more reliable service provider.

My issue now is that I will have to wait the till the end of May due to the 30 day notice period with Vodacom but I still have no service and not one person has been in contact with me still to resolve my issue.

Very frustrating indeed!!!!