LN
Leona N
1 reviews | Active since Nov 2020
09 Jun 2021, 09:04
Pathetic service from vodacom fibre service
My fibre connection has been down since midnight on the 8th June and still not active .I've been calling vodacom customer service since the 8th and i was promised that the matter will be resolved on the 8th and it has not been resolved.I spoke to Sarah this morning on *** and she promised to call me back with feedback and as usual i did not receive any feedback.
I work from home and had to drive to the office for 2 days and do not know when the internet will be restored.
I am totally disgruntled with the service I've received from vodacom and would like this matter addressed soonest.
Leona
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Jun 2021, 10:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jun 2021, 10:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LN
Leona N's updateReviewer Update
09 Jun 2021, 11:13The matter has now been resolved thanks to Mbulelani ,he was the only consultant that listened and attended to my query.Thank you Mbulelani for your assistance!
Vodacom please ensure your staff assist us the consumers.Its frustrating when we require assistance from a service provider and no service is received..
Vodacom please ensure your staff assist us the consumers.Its frustrating when we require assistance from a service provider and no service is received..
LN
Leona N's update09 Jun 2021, 11:13
Reviewer Update
The matter has now been resolved thanks to Mbulelani ,he was the only consultant that listened and attended to my query.Thank you Mbulelani for your assistance!
Vodacom please ensure your staff assist us the consumers.Its frustrating when we require assistance from a service provider and no service is received..
Vodacom please ensure your staff assist us the consumers.Its frustrating when we require assistance from a service provider and no service is received..