Pathetic service from Vodacom Fibre

Vodacom advertised a Fibre promotion - which was unmatched. So I took their offer in July. I had to wait 1 month for my existing ISP to cancel and release the Vumatel line, so I could get connected to Vodacom Fibre. The line was released on 31 August 2022. Vodacom says it takes 24-48 hours to get connected. on 7 September, I am still not connected to Vodacom Fibre. No one at their service desk returns my emails, calls me back or connects me.

Their service agent, even tells me that if I don't call to find out what is happening, then nothing will happen. It will take longer to get connected. So I have to call everyday - to remind them to do something. And every agent says - we are escalating this issue to our expert agent. Whoever that it.

After 72 hours - they can no longer tell me when I will be connected. But the gladly make you purchase mobile data in the interim - a money making sham..?