Pathetic service from Vodacom fibre department

I’ve relocated and been trying to get assistance with reconnection in my new home. More than a month later, I am still told that they are getting an error message and therefore the system is unable to generate an order number. So technicians will not be coming through anytime soon. WTH is that and whose problem is it? How can a big company such as Vodacom have a system that they cannot resolve when they are getting error message? So now it will be a second month without WiFi while my account is being debited? I have spent over 3K this month only on data. Can somebody out there see my review and get back to me? I am definitely writing to the Ombudsman as well. Your service is ****. How crazy is it that the whole fibre Department is battling to resolve this🤷🏽♀️