Pathetic service from vodacom fibre

So the internet light on my Vodafone router started flashing on Wednesday I called through to the call center and logged a service request . I was told by the consultant Ismail that the router settings was no where to be found and the router needed to be configured.

On Thursday at 10am I received a ticket number from vodacom to say the issue was sent to metrofibre to address as it had to do with the line , I called metrofibre at 2pm on Thursday to check the status and metrofibre told me that the technical support had look at it but the issue is on vodacom side . I called back to vodacom a lady by the name of Tuli told me they just received the ticket and that it was assigned to Latisha to address . Mind you in all this time vodacom has not called me once .

Friday afternoon we called through again well over the 48hrs timeline that vodacom gives to find out the status and end up being told that latisha is not answering her emails , Skype or calls .

So once again 64hours later I call vodacom to find out the status of the matter only to be told by lungile that the technical support team takes the weekend off and I must wait till Tuesday next week to get someone to look at it !

Not RESOLVE it LOOK at it !!!!!

The level of service received from vodacom and its consultants are pathetic.

I have been a long time customer of vodacom but this is completely disgusting.

I would not advise anyone to take out a fibre contract with vodacom because they do not treat you fairly or address the issues.

Especially if you someone like me who works from home and needs the fibre access .

Rather look else where as vodacom will never take you seriously.

64hours later and not ONE phone call from vodacom yo address the matter.

I tried adding a complaint to customer care but clearly they DO NOT CARE