Pathetic service from Vodacom Fibre

Hi Vodacom,

This level of service is completely unacceptable.

Our fibre went down on 23 March. Despite being given a 48-hour turnaround time, a technician only arrived on 27 March, at which point we were told our router needed replacing. We were forced to either pay upfront or commit to another 3-year contract, we paid upfront just to get back online.

The replacement router worked for 5 days, and we have now had no internet again since 2 April.

Since then, we have:

Called every single day Been given false promises and conflicting information Been told a technician was scheduled (which was not true) Been promised manager call-backs that never happened Been told our issue is “escalated” with zero action taken

Yesterday we were promised a call — it never came. Today we were told no such request was even logged, and once again promised a call “within 20 minutes.”

At this point, it has been nearly 2 weeks without service, yet you continue to bill us monthly.

We rely on this connection to work from home. The lack of accountability, communication, and basic service delivery is extremely concerning.