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Onan M
1 reviews | Active since Dec 2016
21 Nov 2024, 13:54
Pathetic service from Vodacom Fibre
Pathetic service from Vodacom fibre once again....internet has been out since Monday and I'm still awaiting feedback on when a technician will be out but I'm told that they are looking into the problem again today and no one has contacted me since.....no urgency whatsoever from the staff and Team Leaders....I will beblooking for another sevice provider who looks after their customers.....!!!!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Nov 2024, 13:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Nov 2024, 13:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Onan M's updateReviewer Update
22 Nov 2024, 16:23Hi, I have still not re eived a call from the so called department that's handling this issue regarding the internet issue as it still persists.....How long does it take to sort out an internet connectivity issue and why hasn't a technician been dispatched to try sort out ?????
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Onan M's update22 Nov 2024, 16:23
Reviewer Update
Hi, I have still not re eived a call from the so called department that's handling this issue regarding the internet issue as it still persists.....How long does it take to sort out an internet connectivity issue and why hasn't a technician been dispatched to try sort out ?????
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Onan M's updateReviewer Update
24 Nov 2024, 11:55It's now Day 7 and my issue has still not been resolved.....I have been without internet for a full week and I still don't see no urgency from Vodacom in the matter nor a call from a senior manager explaining to me what's happening or going to happen......This what vodacom calls customer service, I'm horrified !!!!!!....It seems like I will be going to other social media platforms to get my message across as Vodacom doesn't care about their customer !!!!!!
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Onan M's update24 Nov 2024, 11:55
Reviewer Update
It's now Day 7 and my issue has still not been resolved.....I have been without internet for a full week and I still don't see no urgency from Vodacom in the matter nor a call from a senior manager explaining to me what's happening or going to happen......This what vodacom calls customer service, I'm horrified !!!!!!....It seems like I will be going to other social media platforms to get my message across as Vodacom doesn't care about their customer !!!!!!