Pathetic service from Vodacom fibre contact centre

I’ve heard the worst experience with Vodacom fibre contact centre. I have been disconnected since 2 July 2024 to date. I make calls following up on a daily basis and all that the agents can do is to update the notes on their systems but no resolution. I called Vumatel, their contractor, last week Thursday and they advised me that the INC *** that Vodacom gave me was incorrect, had nothing to do with me as it was for a faulty line in Turfontein which was resolved last week. I have been sent from pillar to post and advised that I cannot cancel the fibre contract prematurely as I will be charged, but I am not connected. I wouldn’t recommend anyone to take up a Vodacom fibre contract. I pay more than R1 700 per month to Vodacom as I also have cellphone contract with them but because they are a big corporate, they cannot be bothered that I am disconnected.