FS
Felicity S
1 reviews | Active since Mar 2014
31 Jul 2022, 19:35
Pathetic service from Vodacom fibre billing
Vodacom is forcing me to pay for the line I’m no longer using. I logged a ticket in May 2022 for line to be cancelled. The July billing is R1240 instead of R599. SR*** Was closed without the invoice being credited and the issue is still not resolved. Vodacom fix this problem, cancel the line I had previously.
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Vodacom's replyOfficial
01 Aug 2022, 07:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Aug 2022, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team