Pathetic service from Vodacom Fibre

My fibre line has been down since the 23/09/2022. It's 13 days later and there hasn't been any progress! This is the second outage in a month! You think they would prioritize this if its been happening so frequently. The call centre agents are clueless about what is going on and all they can say is that they will 'escalate the matter'. I have to keep calling in to get updates but no one can provide any solid feedback. We pay so much for fibre every month yet when there's a problem, no one can actually help! I am so disappointed with the pathetic service that I've received! I will not recommend anyone to use this service!