Pathetic service from Vodacom fibre

Most pathetic service from Vodacom I have had in 20 years. Internet service down since 9 Dec. Logged call. Nothing. Phoned on Monday 15 Dec, told its Evotel problem. Phoned Evotel who said nothing wrong on their side. Phoned cutomer support again. Kathlego says will get back to me. Nothing. Phoned 17 Dec again, spoke to uNathi, says she will get back. Gets back 18 Dec to say still working on it, will get back to me. Nothing. Phoned again today was told that one Njabulo who is assigned to the call should have communicated with me. Nothing. 10 days later i dont have internet for which I pay. Yet Vodacom is quick to claim payment. Pathetic service.