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Brian B
1 reviews | Active since Nov 2009
01 Aug 2025, 16:57
Pathetic service from Vodacom fibre, as expected.
I was forced to take Vodacom fibre because the complex I moved into won't let any other service providers in. Somebody is obviously getting a kickback. Having been a Vodacom customer before, I knew the service would be bad but I didn't expect abysmal. My line went down on first early Wednesday morning, was back at about 11 and then off again at 2pm. It's has been off solidly since then so this is my third day without connectivity. What exactly am I paying for? The call centre is hopeless and the technicians are nowhere to be seen. But it's Friday afternoon, 5pm, so I'll probably be logging another complaint on Monday. Not that it'll do any good.
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Replies (1)Vodacom's replyOfficial
02 Aug 2025, 08:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Aug 2025, 08:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
