LR
Leonard R
1 reviews | Active since Jun 2015
27 Jan 2021, 15:31
Pathetic Service from Vodacom Fibre and Vumatel
Absolutely pathetic response from Vodacom and Vumatel in terms of a home fibre installation that was scheduled for the 7th of January 2021 and never honored. After 8 calls to Vodacom Fibre and 5 to Vumatel no resolution, no updates or returning calls. Both of them blaming each other. After 20 days I've given up
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Replies (4)
Vodacom's replyOfficial
28 Jan 2021, 07:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Jan 2021, 07:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Leonard R's updateReviewer Update
01 Feb 2021, 10:17Four working days and no progress. Consultant did phone me after 2 days with no resolution and no update. Time to cancel my contracts!
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Leonard R's update01 Feb 2021, 10:17
Reviewer Update
Four working days and no progress. Consultant did phone me after 2 days with no resolution and no update. Time to cancel my contracts!
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Leonard R's updateReviewer Update
05 Feb 2021, 11:10Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that feedback was provided and the installation was done, your query has now been resolved.
Regards
Consumer Website Team
No Vodacom it hasn't ........ even on the cancellation request you where unable to contact me within the committed 24 to 48 hours
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that feedback was provided and the installation was done, your query has now been resolved.
Regards
Consumer Website Team
No Vodacom it hasn't ........ even on the cancellation request you where unable to contact me within the committed 24 to 48 hours
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Leonard R's update05 Feb 2021, 11:10
Reviewer Update
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that feedback was provided and the installation was done, your query has now been resolved.
Regards
Consumer Website Team
No Vodacom it hasn't ........ even on the cancellation request you where unable to contact me within the committed 24 to 48 hours
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that feedback was provided and the installation was done, your query has now been resolved.
Regards
Consumer Website Team
No Vodacom it hasn't ........ even on the cancellation request you where unable to contact me within the committed 24 to 48 hours
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Leonard R's updateReviewer Update
05 Feb 2021, 11:25Oh sorry and after spending another hour on the Vodacom call center line the cancellation was never processed even though I have a reference number. Amazingly a manager or any escalation point is ever available to assist me further
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Leonard R's update05 Feb 2021, 11:25
Reviewer Update
Oh sorry and after spending another hour on the Vodacom call center line the cancellation was never processed even though I have a reference number. Amazingly a manager or any escalation point is ever available to assist me further