Pathetic service from Vodacom Fibre and Nokia

My Vodacom fibre went down so i called customer care. Was told the issue was with the Nokia router and a ticket was generated to have a techinian come out to repair it within 4hrs. It has now been over a week with no service technician coming to sort out. Every day that i call vodacom fibre customer care they apologize and say that the ticket complaint had been escalated to their management and Nokia. Pathetic service isnt even the word to describe them