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Duncan D
1 reviews | Active since Jun 2009
22 Jan 2021, 13:40
Pathetic service from Vodacom Fibre
The most horrible experience with Vodacom Fibre. Connect went down on Sunday. Was told it was total area and will be back up within 2 hours. A day later nothing so called to log a service request. Called 5 times to get feedback and no one is helping. Requested a manager to call me back 3 times and no call received from a manager yet.
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Replies (2)
Vodacom's replyOfficial
22 Jan 2021, 13:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Jan 2021, 13:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DD
Duncan D's updateReviewer Update
22 Jan 2021, 15:06What do you mean by contact will be made in due course. I called them today again to get an update and find out what was happening. Requested to speak to manager, was put on hold and 53 minutes the call was cut off by agent as the manager still did not speak to me. Called again and the agent that helped me said the call was assigned to Nokia and I can not call them to find out when they will sort out my issue. After leaving 4 messages for a manager to call me back over the past 2 days I still have no contact from any person senior regarding my complaint. It seems like this Review will also not receive attention anytime soon. In due course could mean next year if I am lucky.
DD
Duncan D's update22 Jan 2021, 15:06
Reviewer Update
What do you mean by contact will be made in due course. I called them today again to get an update and find out what was happening. Requested to speak to manager, was put on hold and 53 minutes the call was cut off by agent as the manager still did not speak to me. Called again and the agent that helped me said the call was assigned to Nokia and I can not call them to find out when they will sort out my issue. After leaving 4 messages for a manager to call me back over the past 2 days I still have no contact from any person senior regarding my complaint. It seems like this Review will also not receive attention anytime soon. In due course could mean next year if I am lucky.