Pathetic service from Vodacom fibre

We have been having an issue with our fibre lines since Thursday, 2 October 2025, we called Vodacom fibre and was advised that they are escalating the matter as I work from home and am totally dependent on fibre for my work. 3 days later, we haven't had a call just an sms stating that they are aware of the report and that their field partners will be in touch shortly, fast forward 2 days later we haven't had any contact in any form regarding a solution to this infuriating issue of no fibre...we called them on Monday evening, only to be told that the matter has been escalated....escalated to God knows what!!!. We called Vodacom again on Tuesday, and as well as today and once again we were told "THE MATTER HAS BEEN ESCALATED"....I am shocked at the lack of service from Vodacom, and the total disrespect from VODACOM in trying to sort out the issue at hand...we are customers who have always paid Vodacom on time and if this is the level of service we are receiving then I would rather take my business to another service provider....this is truly pathetic and not to mention the loss of revenue on my side...will Vodacom reimburse me for this???