PATHETIC SERVICE from Vodacom FIBRE

Item: Vodacom
Rating: 1
Author: Semoney V

We have taken a Fibre contract with Vodacom. The vumatel installation was completed within 4 days of taking the contract, the router took 2 weeks to be delivered and internet is still not working, Vodacom refuses to give us the 100GB interim simcard as advertised and we have been without internet for 3 weeks already.

The router has been installed on Friday 29/03/2019 and still no configuration has been done in order for the internet to be activated. Yesterday when we followed up on the service request, Chantelle at ********** told us that the configuration can still take up to 2 weeks as they are on a back log.

This is unacceptable and if this WIFI is not activated by the end of 04/04/2019 we will be cancelling the contract with Vodacom and we will be looking for another service provider.

Raymond Swarts **********

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Apr 2019, 15:47

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply03 Apr 2019, 15:47

Official

Semoney V's updateReviewer Update

03 Apr 2019, 16:19

Thank you very much for the prompt response from Vodacom Hello Peter Team. Our router is up and running.

Semoney V's update03 Apr 2019, 16:19

Reviewer Update

Thank you very much for the prompt response from Vodacom Hello Peter Team. Our router is up and running.