Pathetic Service from Vodacom Fiber Depertment

On the 11th December our Fiber went down. Got a email saying that the docket was closed. The very next day I phoned again to say that our Fiber is still down. Every time I phone I get told that a technician will be in contact but nothing happened. I have been phoning the Fiber department nearly every second day and still waiting for the technician to contact me. They even said that they will use the same SR number I got on the 11th. Just to lazy to do their job. Today is the 24th it December and still do not have Fiber. No internet no TV. Nothing. This is totally PATHETIC. I thought telkom was bad but Vodacom is even worse. As least telkom got back to a person. I am going to demand a credit from them for all these days that we have been sitting here on leave without Fiber.