JB
Jacquelene B
1 reviews | Active since Jun 2020
21 Jul 2020, 14:54
Pathetic Service from Vodacom Fiber
Vodacom fiber and the complaints department has the worst service!!!!!!!!!!!!! i have been trying to take out a deal with Vodacom and doing following up for months with no joy. I put up a review on Hello Peter on the 10th June 2020 regarding the appalling service, i only received a call from the complaints department 2 weeks later requesting for all my information and follow up emails, so that it can be investigated. To date, after numerous emails i have received no help at all!!!! This is the worst service i have experienced and will NEVER recommend Fiber through Vodacom. I hope this review is taken seriously!
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Vodacom's replyOfficial
21 Jul 2020, 16:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jul 2020, 16:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JB
Jacquelene B's updateReviewer Update
23 Jul 2020, 13:42Good Day
I have sent the requested information to Mahali on *** on the 22 June at 1:37pm. I did a follow up on that email on the 29th June 2020 at 11:04 am and again on the 15th July 2020 at 12:21!!!!!!!! How many follow up should be done until customer service is provided!!!
Provide me with an email address in which someone will actually reply back to me and i will forward the information.
Complaint is for the poor service from the initial consultant Edward, who didn't capture my details correcty, then Asavela who has a manager that refused to take her emails or calls, as i requested a few times to speak to a manager and that did not happen.
Now its your compliant officer, who does not follow up with customers!!!!!
You urgent response is required.
I have sent the requested information to Mahali on *** on the 22 June at 1:37pm. I did a follow up on that email on the 29th June 2020 at 11:04 am and again on the 15th July 2020 at 12:21!!!!!!!! How many follow up should be done until customer service is provided!!!
Provide me with an email address in which someone will actually reply back to me and i will forward the information.
Complaint is for the poor service from the initial consultant Edward, who didn't capture my details correcty, then Asavela who has a manager that refused to take her emails or calls, as i requested a few times to speak to a manager and that did not happen.
Now its your compliant officer, who does not follow up with customers!!!!!
You urgent response is required.
JB
Jacquelene B's update23 Jul 2020, 13:42
Reviewer Update
Good Day
I have sent the requested information to Mahali on *** on the 22 June at 1:37pm. I did a follow up on that email on the 29th June 2020 at 11:04 am and again on the 15th July 2020 at 12:21!!!!!!!! How many follow up should be done until customer service is provided!!!
Provide me with an email address in which someone will actually reply back to me and i will forward the information.
Complaint is for the poor service from the initial consultant Edward, who didn't capture my details correcty, then Asavela who has a manager that refused to take her emails or calls, as i requested a few times to speak to a manager and that did not happen.
Now its your compliant officer, who does not follow up with customers!!!!!
You urgent response is required.
I have sent the requested information to Mahali on *** on the 22 June at 1:37pm. I did a follow up on that email on the 29th June 2020 at 11:04 am and again on the 15th July 2020 at 12:21!!!!!!!! How many follow up should be done until customer service is provided!!!
Provide me with an email address in which someone will actually reply back to me and i will forward the information.
Complaint is for the poor service from the initial consultant Edward, who didn't capture my details correcty, then Asavela who has a manager that refused to take her emails or calls, as i requested a few times to speak to a manager and that did not happen.
Now its your compliant officer, who does not follow up with customers!!!!!
You urgent response is required.