Pathetic service from Vodacom fiber

Logged a complaint on the 22nd due to internet being slow and switching off and off and they advised a field technician will contact me , I called again twice regarding the internet. I called again today regarding an update the lady told me she will follow up on it again she can see that a ticket was assigned to Jonathan. This is such terrible service i mean from the 22nd my internet has being off and on. I am working from home due to covid and had to buy data to use when this issue occurs and i am also paying a full installment for my fiber line!!!!! Hope someone can assist me urgently!!! First time in so many years vodacoms service is pathetic!!!