Pathetic service from Vodacom

Vodacom is pathetic with after sales service. It.has been 12 days since I logged a fibre incident which I tried to follow up on daily. You manage to speak to a call centre agent but everyone above that is faceless and nameless with various promises of escalations and call backs The centre agents can't even tell you who the matter is escalated to and you also can't communicate with a supervisor. Absolutely pathetic for a tech company. The regional office phone number on their site also does not exist. Man-up Vodacom and stop hiding behind your front line