Pathetic service from Vodacom - empty promises that someone will contact me

Days without service in NOVEMBER 2022: Sunday 13 Nov - no internet Monday 14 Nov - no internet Saturday 19 Nov - no internet Vodacom Ref: ***

Days without service in DECEMBER 2022: Friday 9 Dec - no internet Saturday 10 Dec - no internet Sunday 11 Dec - no internet Monday 12 Dec - no internet Tuesday 13 Dec - no internet Wednesday - 14 Dec - no internet Friday 16 Dec 2022 - no internet - INC 0N*** Sunday 18 Dec 2022 - no internet Monday 19 Dec 2022 - no internet Thursday 22 Dec - no internet Saturday 24 Dec - no internet Christmas 25 Dec - no internet

Money I spent on Telkom prepaid data due to Vodacom incompetence: NOVEMBER 2022 • 10 Nov - R100 • 12 Nov - R100 NOV Total: R200

DECEMBER 2022 • 8 Dec - R100 • 13 Dec - R100 • 19 Dec - R130 • 25 Dec - R300 DEC Total: R630

I spent money on Telkom prepaid data and also had pay my Vodacom bill for a pathetic service and product. Is this moral??

In Nov a lady called me offering 2gb of prepaid data to compensate me. I don't have a Vodacom prepaid sim. I told her I want cash refund. She promised me she will get back to me. To date no feedback has been provided.

In Dec I was promised a call back from technical team. To date no one has called me. Today is 10 January, and yet no one has called to resolve my refund.

It appears Vodacom wants to brush this under the carpet. I honoured my part of the contract yet Vodacom does not provide a service they agreed to.

As a client you would be in trouble if you short pay Vodacom, Yet they feel it is ok to not provide you with what you are paying full price for.

Its baffles me that a JSE listed company is so pathetic when it comes to service delivery. Baffles me even more that I had to load Telkom prepaid data to use in my home.