Hellopeter
Share Your Experience
SL
Stephan L

1 reviews | Active since May 2016

07 Jan 2019, 08:57

Pathetic service from Vodacom due to wrong product delivered.

I ordered a 10 gig data bundle with a Samsung Smart Television from Vodacom in November 2018. After a three week struggle to get my packages delivered, the wrong television set was delivered as it is a normal HD television and not the Smart Television as advertised. I have informed both Vodacom head office as well as ********** where I received a response from a person named Kendell that the correct television was delivered and that I have to accept that. This is not what I ordered. Due to a previous hellopeter complaint a person named Fergie contacted me and promised to get the fault rectified, however nothing has been done. Vodacoms service is pathetic and I am shocked that this is the way you treat a loyal customer of 12 years.

Please can somebody from Vodacom contact me urgently. I am reporting this to the consumer act as well.

0
Replies (2)
Vodacom
Vodacom's reply07 Jan 2019, 10:13
Official
Dear Customer, 

Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team   
SL
Stephan L's update08 Jan 2019, 08:23
Reviewer Update
Good morning Thank you for the reply. As indicated the the the Subscriber Collections told me that the correct product was delivered, however this is not what was advertised and I did not agree to this. Will you be satisfied if you purchase a product and then receive another product with a lesser value and must still pay for the original product you ordered? I have reported Vodacom to the Consumer Act. I will not stop until this is fully resolved. Your Subscriber Collections do not even have the common decency to reply to my emails. Pathetic!!!