PATHETIC SERVICE FROM VODACOM DEPARTMENTS

Good Day,

I am typing this on behalf of my husband. I would like to inform you that vodacom accounts and cancellations departments is the worst departments ever. They have made multiple errors on our Vodacom contract accounts. we had done 2 premature cancellations with them and paid of the accounts, the person that does the cancelling of the contracts had cancelled only 1 Vodacom contract and left the other running, we thereafter took out a new contract, and on the contract it stated debit order 25th of every month, but they had not been debiting my husbands bank account, we call them today on the 7th September 2021, and the lady phelisiwe from Vodacom subscriber collections department says that the account was set automatically to be a cash payment which was not our fault as well. Why the hell is Vodacom service gone at its worst recently. People are definitely not doing their damn jobs at Vodacom, and customers have to be liable for their mistakes. If someone from management can please call me or my husband, i would appreciate it. *** and ***. We have been loyal Vodacom customers, and I was always proud to say that I use Vodacom as my service provider, but now, I take my words back because of the pathetic service given from Vodacom.