SK
Siseko K

1 reviews | Active since Aug 2019

17 Dec 2023, 15:36

Pathetic service from Vodacom

This is the 4th or 5th time I am reporting the same issue of network with Vodacom, I'm not sure if they send technicians who don't know their job or what , they fix the network issues and it's fine for a few days then boom network vanishes again.

I'm a Businessman and I run my business using my phone and if I don't have network or internet access I loose money, I now have to drive a few kilometers away from my house to get network and use my phone, I also have wifi at home but can't use it as well because Vodacom doesn't have network in my area.

They can check their records they will see I've been complaining about the same issue since the beginning of the year.

Siseko *** Whittlesea Queenstown Eastern cape

0
Replies (4)
Vodacom
Vodacom's reply18 Dec 2023, 09:05
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
Vodacom
Vodacom's reply18 Dec 2023, 09:08
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
SK
Siseko K's update18 Dec 2023, 19:05
Reviewer Update
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You can try me on these numbers

Majority of the time the go to Voice mail because there is no network
SK
Siseko K's update25 Dec 2023, 11:59
Reviewer Update
Vodacom is slowly becoming the worst network in South Africa , 8 days later and my complaint still hasn't been resolved we still don't have network in our area,

I have to drive a few kilometers from my house everytime I need to use my phone make calls and answer my emails,

I'm changing networks soon I've been with Vodacom for over 20yrs now but can't take it anymore.