Pathetic service from Vodacom Customer Service & Customer Care

Pathetic service to be honest. Since we moved over from ADSL to Fibre every time at month end there are issues. They need to reset the rooter. Then they reset it to default settings and everything needs to be re-setup. My issue now is 2 Days WIP where 2 service tickets have been logged regarding upload and download issues. They give you a serial nr with the following notes: Please note that your service request has been logged with Vodacom Customer Care. We will contact you to confirm the service request and to discuss any further information required. We will then update you when the status of the service request changes. Should you require any further assistance, please feel free to contact Vodacom Customer Care on *** (Lines open 24 hours). When you call in to find out about ETA on the issue then you need to go through the entire case logging process and then the Service Centre tells my husband it is out of our hands. Now how long are you to wait to get an update on your ticket. People are working from home due to pandemic now you need to pay your fibre fees and pay for data bundles to do you JOB and they can't even to their JOB. They just want to milk you for every penny. Pathetic all the way through.