Pathetic service from Vodacom customer service call ceter

<p>So Sars is needing my account statement for period 01 March 2015 until 29 Feb 2016, You would think its easy but now I have had dropped calls , trying to reach the accounts department been transferred from one person to another then to get thorugh to freindly people to say its been done , after a day still nothing has been sent so I call back again and get through to another friendly lady who says she must refer it to the accountsdepartment and gives me a reference number and after 48 hours i receive a sms to say its been done and the query has been resolved but still no email has been sent , I then call again but the accounts department is closed and the guy said he will escalate this for me and send me a sms with a reference number , which after 4 days Im still waiting for , I then called again on Monday afternoon and the guy said he had just sent it which Wow I actually finally receive the email but guess what I get 2016 Statement , I have responded to the email saying I need for the period 01 March 2015 until 29 feb 2016. I then call again this morning and after 1/2 an hour of been put through from one department to the next , I then get through to Sheneez , and by this time understandably I a Irrate , and she says she will help me and so she proceeds to send me a email , and guess what again with 2016 statement , I then say to her she is nt getting it I need for 01 March 2015 to 29 Feb 2016 she then says oh I dont have that kindly hold for me . She then came back and said she has gone to the back office and asked them to send me the statement for this period and that she has given them all my details to do so and she will call me in 30 minutes to hear if I have received it yet ..........Wonder if I will get it ????????????????????????????????????????????????????????????What is wrong with the staff at Vodacom call center Staff????????????????????????????/ Is this really soo difficult </p>