pathetic service from vodacom customer care

The most pathetic service I have ever received in my life, frustrating. I have been a Vodacom customer for 5 years but after this experience I will never support them again , neither will my family and friends.

I was incorrectly sold a 10gb line , the sales person gave false information and said it will be free of charge and added to my current line.

I then double checked at Vodacom if this is true, and I was informed it is not free, after repeatedly asking the consultant if it will be free, my cellphone also records call's and I have proof of this conversation and the statements made.

I then requested to cancel the 10GB line, and this is where the drama started, they cancelled all my lines I have with Vodacom, changing me to a prepaid customer????

I had to phone customer care about 20 times, and not one person was able to assist me, they kept transferring me to different people without explaining my situation to anyone, I had to explain myself over and over, and still nobody has assisted me?

I am now on prepaid , I don't know what is going to happen to the remaining money that is owed on my contracts?? this is pathetic.