PATHETIC SERVICE FROM VODACOM CONSULTANT

<p>What pathetic service I just received from a Vodacom call center advisor. I call in to query something and explain my thinking about this situation. I spoke to Dino ( PE Branch) who in the beginning was very helpful but because I was standing my ground and asking what Vodacom can do to fix the error that was made he begun to speak over my and even at one point didnt allow me to respond. I am completely disgusted by this behavior and treatment I received from a company I have been a loyal client of for years. I then asked to speak to his supervisor and I got through to Devina who gave me the same answer as Dino but was respectful and took the time to explain things to me.Thank you for that. Never did I expect freebies from Vodacom I am very happy to pay for my service but if the initial advisor made a mistake shouldnt the company want to rectify it?Not be told I'll load a query for you but it wont change anything- so what is the point of loading queries for clients?? Would Vodacom never be willing to fix their mistakes? I am extremely disappointed in this service I have received can not believe that Vodacom allows their staff to speak to clients in this manner. What happen to the days of going the extra mile for clients? Vodacom what are you going to do abou this???</p>