YM
Yusuf M
1 reviews | Active since Nov 2020
12 Nov 2020, 21:04
Pathetic Service from Vodacom
I tried to sign up a new contract with Vodacom today , and it appears that they do not want my business. After making 6 calls and wasting an hour of my time with various call center agents , it probably is a sign for me to perhaps sign up with MTN - none of the 6 agents I spoke to today could assist me.
The call center agents transfer you from pillar to post and are poorly trained and some have no telephone etiquette whatsoever . What does one have to do to sign up a contract with Vodacom, do we have to beg them to sign up our business ?
After being a loyal customer of Vodacom for many years , perhaps its time to move to MTN and hopefully a better customer experience.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Nov 2020, 07:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Nov 2020, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
YM
Yusuf M's updateReviewer Update
15 Nov 2020, 11:07Dear Vodacom , thank you for your BOT reply on the 13 Nov 2020.
Please be advised that its been 3 days since I logged my complaint , nobody has had the courtesy of calling me back or responding. It is this type of arrogance that will eventually lead to a company's decline and loss of customers .
If you don't want my business that's perfectly fine , I will spend my hard earned money with MTN.
Please be advised that its been 3 days since I logged my complaint , nobody has had the courtesy of calling me back or responding. It is this type of arrogance that will eventually lead to a company's decline and loss of customers .
If you don't want my business that's perfectly fine , I will spend my hard earned money with MTN.
YM
Yusuf M's update15 Nov 2020, 11:07
Reviewer Update
Dear Vodacom , thank you for your BOT reply on the 13 Nov 2020.
Please be advised that its been 3 days since I logged my complaint , nobody has had the courtesy of calling me back or responding. It is this type of arrogance that will eventually lead to a company's decline and loss of customers .
If you don't want my business that's perfectly fine , I will spend my hard earned money with MTN.
Please be advised that its been 3 days since I logged my complaint , nobody has had the courtesy of calling me back or responding. It is this type of arrogance that will eventually lead to a company's decline and loss of customers .
If you don't want my business that's perfectly fine , I will spend my hard earned money with MTN.