Pathetic Service from Vodacom Cancelations ***

In September 2020 I have requested for a premature cancelation to be be done. I had requested 3 premature cancelation quotes however I only accepted one quote which I have paid for and sent relevant information to vodacom cancelations. Cancelations department (bytes team) had canceled 2 numbers which I have not requested to be canceled. I contacted them and the contracts where reinstated however the amounts they have charged me for those 2 incorrect cancelations has not been credited to my account to the value of over R12500. I contacted *** many times, I have spoken to Tyrone who promised and gave me his word that it would be sorted out, but obviously nothing has been done. I then called again spoke to Nhlakanipho who had advised me that he spoke to his supervisor who was then going to help rectify the problem, I had asked for references, none was given to me. I was told to wait 2 working days but still no joy. On the 15th October 2020 as a final straw I called *** again and spoke to Ronnel who had advised me that a supervisor from the bytes team will contact me by 1pm yesterday after.. I'm still waiting for a call...All I need assistance with is for the credit for the incorrect hardware costs to be credited to my vodacom account as now I'm sitting in arrears and my credit scoring is affected. I am not pleased with the service I've been getting, I have been pushed from pillar to post with no joy from the vodacom cancelations department (***) Noone seems to want to take ownership of thier mistake. I'm starting to get really frustrated as this is going on for almost a month and I get daily calls from accounts department telling me that my account is in arrears. Please assist urgently. This is pathetic service. I really expected better service from vodacom cancelations.