Pathetic service from vodacom

Hi we have a WiFi contract with them,it is now going on the 5th day and I am still waiting for a technician to come and sort my WiFi out as we have not had any internet from last week which is ridiculous ,I have been calling them every single day and complaining and they tell me the same thing every day they have logged the complaint etc but nobody has gotten back to me yet.this is ridiculous especially if you have a business running from home.i literally sit on the phone with them for half an hour to an hour and all they say to me is complaint has been logged ridiculous.