SM
Sumaya M
1 reviews | Active since Sept 2021
12 Sept 2023, 15:54
Pathetic service from Vodacom
Vodacom has messed me around from day 1 of taking out my contract, my contract was approved and device dispatched to Skynet. Vodacom failed to provide the correct delivery address to Skynet and I had do correct this on my own. Then the order was dispatched for delivery and the driver never arrived after several calls to both Vodacom and Skynet being told absolute lies about where the device is I am told the order is being canceled and I must reapply and start all over again. This is the worst experience I have ever had and vodacom is not willing to assist me at all.
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Replies (1)Vodacom's replyOfficial
13 Sept 2023, 07:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Sept 2023, 07:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
