Pathetic service from Vodacom

I activated airtime twice and my airtime disappeared. Tried for half an hour to get to speak to a consultant as the bot was of no help. I spoke to a Thato Kqomthao which was of no help whatsoever. I was put on hold many times just to be told his system is loading and it will take an hour. When I asked to speak to a manager I was told the manager is in a meeting and will be available after an hour. He kept saying he will call me back in an hour. I kept telling him I also work in a call center and won't be able to take a call, but the more he kept going on he will call back. I could hear in the background someone guiding him where to check, when I asked to speak to that person I was told that person was on a call (this person had put their client on hold to help thato), but a few seconds later I heard the person in the background answer a new call. My issue has still not been fixed, no managers are available and their systems loads for an hour. WOW WHAT PATHETIC SERVICE FROM SUCH A BIG SERVICE PROVIDER. Get consultants that can actually help clients and remove the bot, it doesn't help/work. I want a senior manager to get in contact with me ASAP