PATHETIC SERVICE FROM VODACOM!!!!!

I was a customer of Vodacom. Paid all my monthly instalment on time every month. I was very happy with the service I receive back then. I decided to cancel my contract because I was almost done. Phone in and the consultant that helped me advise to rather mi-grade to a package whereby I will receive airtime or data because I’ve never used any data that I received in the past. He advice to rather mi-grade and still have excess to the accumulated data on my sim. But I share that I don’t have the sim anymore. He then promise me to send a sim to the address I confirmed. I never received any sim card up until today and never did anyone phone me back after numerous phone calls to Vodacom customer care. When calling they only advice that the consultant that helped me mi-grade will call me back as soon as possible. on 6/05/2020 a received a letter from there collection department stated that I’m overdue because I stop my payment at the bank (only way to get there attention). I again as the customer call in to query. The consultant took my statement(the gentlemen that help was very helpful). On 7/05/2020 I just received a sms to notify me to buy my own sim.

My only problem is that I made a discussion based on what was sold to me back in 2019. now I’m supposed to buy a sim and pay monthly for service I’m not receiving because I’m losing all my airtime/date I already paid on the mi-grade package. Vodacom never called to apologies and see how they can accommodate me. I just receive an sms to buy a sim. In the meantime I’ve never use the service and I don't even remember what was the deal I signed up for. On 7/05/2020 I again phoned after receiving the sms . I was put through to the upgrade department and explain everything yet again and I only wanted answers and wanted to speak to a manager. the consultant drop the phone while I was talking

Now I ask you is this fair paying for service you don’t receive