Pathetic service from Vodacom as a whole

After trying to cancel a data contract when it comes to the end of its 24month date, Vodacom and its Call Center and Cancellations Center still hasn't cancelled my contract, but instead renewed it. I have spoken to numerous agents who either said that I should call to cancel the contract IN the month it expires, or ONE MONTH before it expires, or ON THE DAY it expires. I called exactly one month before the data contract was due to expire and was told that it has been cancelled. One month later, I get billed over R600 for a NEW data contract, so obviously the contract was NOT cancelled. I was told that it would be faster for me to reverse the debit order with my bank, than to wait for Vodacom to reimburse me, so that is what I did. I went to Vodaworld in Midrand and sat down with a lady who helped me to AGAIN cancel the contract. I was told (by another call agent) that it has, in fact, now been cancelled. One week later, I called customer care and they also confirmed that the contract was cancelled. This month I was billed DOUBLE (for last months' data and this month) for a service that I don't use, want , and should have been cancelled. Effectively, Vodacom is now *****ing from me, because they are taking my money without a contract, reason or consent. I have had more than 6 different contracts with Vodacom and NOT ONCE was a cancellation done right when the contracts ended. Why is it so hard for Vodacom employees to do their job right the first time around?

I will never take out another contract or suggest using Vodacom to anyone ever again.