IN
Ismail N
1 reviews | Active since Oct 2020
22 Jan 2024, 21:57
Pathetic Service from Vodacom and no internet connection!!
I had app**** for a Vodacom uncapped LTE home internet contract in December 2023. The product was advertised as a black friday deal. From the time the product arrived till this day, I am experiencing issues with it, mainly no internet connection. The internet comes and goes and is unstable. I have called Vodacom call centers about 3 times already to no avail. I had reached out to Vodacom on Instagram and was told that they cannot do anything. Bear in mind that this is a 3 year contract. I have been with Vodacom for the last 3 years and have 4 contracts with them. Pathetic service. Vodacom does not take care of their existing customers. I am paying for a service that does not work.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
23 Jan 2024, 07:51 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jan 2024, 07:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Jan 2024, 07:54 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jan 2024, 07:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
IN
Ismail N's updateReviewer Update
23 Jan 2024, 13:51I had received your email and in turn have responded. My service is still the same and has not improved. Kindly check the email that I had sent in response.
IN
Ismail N's update23 Jan 2024, 13:51
Reviewer Update
I had received your email and in turn have responded. My service is still the same and has not improved. Kindly check the email that I had sent in response.
IN
Ismail N's updateReviewer Update
23 Jan 2024, 13:52I had received your email and had sent a response email. My service has not improved and is still the same. Kindly check the email that I had sent.
IN
Ismail N's update23 Jan 2024, 13:52
Reviewer Update
I had received your email and had sent a response email. My service has not improved and is still the same. Kindly check the email that I had sent.