Pathetic service from Vodacom, and I am not even a customer yet

Item: Vodacom
Rating: 1
Author: Rod H

It has now been a month, and you have still not ported my cell number from CellC. We have been into your store in Northgate 5 times to try and resolve this issue, and every time we have been met with excuses and bull****. I have given up dealing with Calvin in your Northgate store. He is clearly ***********. Will you stop hiding behind your totally useless customer number and get someone in authority to phone me and tell me what is going on. It is the 21st century, surely this cannot be that difficult.

Helpful (0)

Replies (3)

Rod H's updateReviewer Update

14 Mar 2022, 15:24

Finally I have found your number for your porting department, and guess what, it doesn't work. Any chance someone will get back to me before the new year

Rod H's update14 Mar 2022, 15:24

Reviewer Update

Finally I have found your number for your porting department, and guess what, it doesn't work. Any chance someone will get back to me before the new year

Vodacom's replyOfficial

14 Mar 2022, 15:55

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply14 Mar 2022, 15:55

Official