kL
kevin L
1 reviews | Active since Feb 2015
03 Jun 2020, 08:50
Pathetic service from Vodacom, again...
Last month a value added service was added to my contract. I ask for this to be cancelled and yet once again I have been billed for this unwanted service. Phoning the customer service helpline is beyond pointless as you spend hours on hold only for them to cancel the call. Please can you sort this issue out.
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Replies (2)
Vodacom's replyOfficial
03 Jun 2020, 11:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jun 2020, 11:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
kL
kevin L's updateReviewer Update
04 Jun 2020, 13:45thank you promptly resolving the issue
kL
kevin L's update04 Jun 2020, 13:45
Reviewer Update
thank you promptly resolving the issue