Pathetic service from Vodacom

I logged a complaint with Hello Peter 13 February 2020, Vodacom contacted me 14 February and advised that my upgrade will be cancelled and faulty devices will be collected within 3 to 5 business days, the 20th February I called to follow up on the collection and were advised that RAM cancelled the pickup, I then requested another pickup on 20 February, to date no collection has been made.

I phoned yesterday and after being transfered to retentions department Marcus advise that a lady with the name of Nellie would contact me 27 February

Nobody contacted me, today I called again to follow up and was once again transfered to retention department, where I was advised that a Neil will contact me as he did the upgrade.

ALL I WANT TO KNOW IS WHEN COLLECTION WILL BE DONE.

I also want a need package which is going to end 6 March, I find this incompetance from Vodacom to be pathetic.

As my previous upgrade will be cancelled I need the P30 lite with Buds for R299.00. Which I would have been eligable to do before end February, but due to lack of customer service I will not be able to do the upgrade which I totally disagree with.

Extremely frustrated

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