Pathetic service from vodacom

Following my review dated 03 Mar 2020, our problem has still not been solved. We have been to vodacom maponya mall and called customer care who still advised that the account holder is a prospect customer and they cannot pick up anything on the system.

On 19.032020 i sent an email to '*** to query R100.88 for SE***2 included in our statement and why we are liable for Feb payment as the line was suspended by Vodacom on 20 February and we didn’t enjoy a full month of usage until it was reconnected on 10 March to date without anybody's re-connection request.

Today my boyfriend (account holder) received a call from Thando Thabethe advising that his account is in arrears and will be blacklisted while vodacom is the one that has caused this rollercoaster ??

We want this contract cancelled as we have previously requested.