Pathetic service from Vodacom

We signed up with vodacom mid Swept 2020, received the interim router five days later connected and there was no internet connection.Could .Nigel from Vodacom " area manager" in helderberg messed me around for just over thirty days without sorting out the connection.when the second month started I was billed R676.26 for the use of the interim router and there was still no internet connection.Rohann Nieuwoudt at Vodacom chats Gordonsbay sorted out the problem in two days.Even he had problems getting the fibre sorted out due to Vodacom' couldn't care attitude I cancelled with Vodacom and have signed with Vox. So far so good. Rohann is the right person for the job, but wrong company.